Contact Us

Placing an order on Powerlook is quick and easy. Follow the steps below:

1. Visit www.powerlook.in
   
2. Log in using your registered mobile number or email ID
   
3. Browse through the collection and select your preferred product
   
4. Choose the correct size using the Size Chart available on the product page
   
5. Click on Add to Cart
   
6. Proceed to Checkout
   
7. Enter your delivery address and select a payment method
   
8. Click on Place Order
   

Once your order is successfully placed, you will receive an order confirmation via WhatsApp.

Orders are usuallydispatched within 24 to 48 working hoursafter being placed. Dispatch timelines may vary slightly during sale periods, festivals or high-volume days.

You can easily track your order by following these steps:

1. Log in to your Powerlook account
   
2. Go to My Orders
   
3. Click on View Details
   
4. Select Track Order
   

Once the order is dispatched, you will be able to view the real-time shipment status.

To cancel an order:

1. Log in to your Powerlook account
   
2. 
   Go to My Orders
   
3. 
   Click on View Details
   
4. 
   Select Cancel Request
   

Please note: Once an order is dispatched, cancellation is not possible.

No. Orders cannot be cancelled once dispatched. However, you may refuse the delivery at the time of delivery if you do not wish to accept the order.

To initiate a return or exchange:

1. Log in to your Powerlook account
   
2. Go to My Orders
   
3. Select the order and click on Return or Exchange
   
4. Choose the reason and select the required size for exchange
   
5. Follow the pickup instructions displayed
   

Return Conditions:

• Product must be unused and unwashed
  
• Original tags and packaging must be intact
  

All returns are subject to a quality check.

Pickup is usually attempted within 2 to 3 working days after submitting the request.

If pickup is not attempted or fails, please contact Powerlook customer support.

Once the product is successfully picked up, the refund is processed within 48 to 72 working hours.
It takes 5 to 7 working days for the amount to be credited to your bank account.

Refunds for cancelled orders are processed within 48 to 72 working hours.
It takes 5 to 7 working days for the amount to be credited to your bank account.

Once the order is marked as RTO, the refund is processed within 48 to 72 working hours.
It takes 5 to 7 working days for the amount to be credited to your bank account.

After the returned product is picked up, the exchange order is processed and dispatched within 24 to 48 working hours.

You will receive a new tracking ID on your registered mobile number.

Within 24 hours of delivery, mention the packet condition (damaged/torn)
Share clear images of the packet, product, and shipping label within 24 hours
Email the details to support@powerlook.in

• Raise a return or exchange request within 24 to 48 hours of delivery
  
• Upload clear images for verification
  

The team will assist with a replacement or refund after review.

Common issues may include:

• Wrong phone number
  
• Incomplete address
  
• Customer marked unavailable
  
• OTP verified but delivery cancelled
  

Contact customer support immediately for resolution.

If pickup is not available, self-ship the product to:

Prozo Distribution Pvt. Ltd.

Building B, Infinity Logipark

Kalyan Padgha Road, Amane

Bhiwandi – 421302

Dist. Thane, Maharashtra

Instructions:

• Pack securely
  
• Mention Order ID and mobile number
  
• Keep tags and packaging intact
  
• Refund processed within 48 hours after verification
  

If payment is debited but order is not confirmed, the amount is automatically refunded within 24 to 48 working hours.

Log in to your account
Add products to cart
Proceed to checkout
Select Redeem from Powerlook Wallet

No. Delivery details cannot be modified once the order is placed.

You may cancel the order (if not dispatched) and place a new one.

• UPI
  
• Credit Card
  
• Debit Card
  
• Net Banking
  
• Powerlook Wallet
  
• Cash on Delivery (if available)
  

Products purchased during sale or discount offers are not eligible for return or exchange.

Each product page includes a detailed size chart. Always check before ordering.

Delivery depends on the pincode. Enter your pincode on the product page to check availability.

Support Number: 9696333000
Email: support@powerlook.in
WhatsApp chat support

Wallet balance can be used partially or fully
Wallet refunds cannot be transferred to a bank account
Wallet balance does not expire (unless stated otherwise)